Privacy Policy
Last Updated: March 15, 2025
Information We Collect
At NovalInkOnward, we collect information that helps us provide effective search engine optimization education and services. Understanding what information we gather and why helps you make informed decisions about your privacy.
Personal Information You Provide
When you interact with our educational platform, you may choose to provide us with certain personal information. This happens when you sign up for our courses, request consultation, or communicate with our team.
Contact Information
Your name, email address, phone number, and physical address help us communicate course updates, schedule consultations, and provide support for your learning journey.
Educational Background
Information about your current knowledge level, professional background, and learning goals helps us customize your educational experience and recommend appropriate courses.
Payment Information
When you enroll in paid courses, we collect billing information and payment details. This information is processed securely through our payment partners and is never stored on our servers.
Communication Records
We maintain records of your communications with our support team, including emails, chat messages, and consultation notes to provide consistent and helpful service.
Information We Collect Automatically
Our website automatically collects certain technical information to improve your browsing experience and help us understand how our educational content is being used.
- Website usage patterns and page navigation paths
- Device information including browser type, operating system, and screen resolution
- IP address and general geographic location (country and city level)
- Time spent on different pages and course materials
- Referral sources that brought you to our website
- Search terms used within our educational platform
Cookie Usage
We use cookies and similar technologies to enhance your learning experience. Essential cookies are necessary for platform functionality, while analytics cookies help us improve our educational content. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.
How We Use Your Information
Your information enables us to deliver personalized education, maintain our platform, and continuously improve our teaching methods. We use your data responsibly and only for legitimate educational and business purposes.
Educational Service Delivery
The primary use of your information supports your learning experience. We track your progress through courses, customize content recommendations, and provide personalized feedback on your SEO skill development.
Course Customization
We analyze your background and goals to recommend appropriate learning paths and adjust course difficulty to match your experience level.
Progress Tracking
Your completion rates, quiz scores, and engagement metrics help us identify areas where you might need additional support or advanced challenges.
Communication
We use your contact information to send course updates, schedule consultations, answer questions, and provide technical support when needed.
Platform Improvement and Research
Aggregated and anonymized usage data helps us understand which teaching methods work best, identify common learning challenges, and develop new educational content that addresses real student needs.
- Analyzing course completion rates to improve curriculum design
- Identifying technical issues and optimizing platform performance
- Understanding which topics require additional explanatory content
- Measuring the effectiveness of different teaching approaches
- Planning future course development based on student interests
Legal and Administrative Purposes
In some cases, we may use your information to comply with legal obligations under Turkish law, protect our intellectual property, prevent fraud, or enforce our terms of service. These uses are limited to what's necessary for legitimate business operations.
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. Information sharing occurs only in specific circumstances that support your educational experience or fulfill legal requirements.
Service Providers and Partners
Certain aspects of our educational platform rely on trusted third-party services. These providers help us deliver course content, process payments, and maintain our technical infrastructure.
Payment Processors
When you purchase courses, payment information is shared with secure payment processors who handle transaction processing. They are contractually bound to protect your financial data.
Email Service Providers
Course announcements, educational newsletters, and support communications are sent through professional email services that maintain strict data protection standards.
Analytics Services
Website usage statistics are processed by analytics providers to help us understand how students interact with our educational content and identify areas for improvement.
Cloud Storage Providers
Course materials, student progress data, and platform backups are stored with reputable cloud service providers who maintain robust security measures and data protection compliance.
Legal Disclosures
Under certain circumstances, we may be required to disclose your information to comply with Turkish legal requirements, protect our rights, or ensure student and staff safety.
- Response to valid legal requests from Turkish authorities
- Protection against fraud, security threats, or illegal activities
- Enforcement of our terms of service and educational policies
- Protection of NovalInkOnward's intellectual property and business interests
- Emergency situations where disclosure may prevent harm to individuals
Data Sharing Safeguards
All third-party service providers who access your information are carefully vetted and bound by strict contractual agreements that require them to protect your data with the same standards we maintain. We regularly review these relationships to ensure ongoing compliance with privacy standards.
Your Privacy Rights
As someone who has entrusted us with your personal information, you have significant rights regarding how that information is used, stored, and shared. We respect these rights and provide clear processes for exercising them.
Access and Transparency Rights
You have the right to know what personal information we hold about you, how we're using it, and who we've shared it with. This transparency helps you make informed decisions about your privacy.
- Request a complete copy of all personal data we have collected about you
- Understand the specific purposes for which your information is being used
- Learn about any automated decision-making that affects your educational experience
- Receive information about data retention periods and deletion schedules
- Get details about third parties who have received your information
Control and Correction Rights
Your personal information should be accurate and up-to-date. When circumstances change or we have incorrect information, you can take action to fix these issues.
Update Personal Information
Correct inaccurate contact details, educational background, or learning preferences through your account dashboard or by contacting our support team directly.
Communication Preferences
Choose which types of educational communications you want to receive, adjust frequency settings, or opt out of non-essential marketing messages.
Account Deletion
Request complete deletion of your account and associated personal information, subject to certain legal retention requirements and ongoing contractual obligations.
Data Portability and Deletion
You should have control over your personal information, including the ability to take it with you or have it removed from our systems when appropriate.
Data Export Request
Request a machine-readable copy of your personal data that you can use with other services. We'll provide this information within 30 days of your request.
Selective Deletion
Ask us to delete specific types of personal information while maintaining your account and course progress. We'll evaluate each request based on legal and contractual requirements.
Complete Account Deletion
Request full removal of your account and all associated personal information. We'll complete this process within 60 days, except where legal retention requirements apply.
How to Exercise Your Rights
To exercise any of these privacy rights, send a detailed request to info@novalinkonward.com. Include your full name, the email address associated with your account, and a clear description of what you're requesting. We'll verify your identity and respond within 30 days for most requests.
Security Measures and Data Protection
Protecting your personal information is a fundamental responsibility we take seriously. Our security measures combine industry-standard technical safeguards with careful operational procedures to keep your data safe.
Technical Safeguards
All data transmission to and from our platform uses SSL/TLS encryption. Personal information is stored in secure databases with access controls, regular security updates, and automated backup systems.
Access Controls
Employee access to personal information is strictly limited based on job requirements. All team members undergo privacy training and agree to confidentiality requirements as part of their employment.
Regular Security Audits
We conduct quarterly security assessments, monitor for potential vulnerabilities, and work with security professionals to identify and address any risks to your personal information.
Incident Response
In the unlikely event of a security incident, we have established procedures to quickly contain the issue, assess the impact, and notify affected individuals according to Turkish legal requirements.
Your Role in Security
While we implement strong security measures, your personal practices also contribute to keeping your information safe. Here are some recommendations for protecting your account.
- Use a strong, unique password for your NovalInkOnward account
- Log out of your account when using shared or public computers
- Keep your contact information current so we can reach you about important security matters
- Report any suspicious account activity or communications to our support team immediately
- Be cautious about sharing your account credentials with others
Data Security Standards
Our security practices align with international standards and Turkish regulatory requirements. We regularly review and update our security measures to address evolving threats and maintain the highest protection standards for your personal information.
Security Incident Notification
If we become aware of any security incident that may affect your personal information, we will notify you within 72 hours via email and provide detailed information about what happened, what information was involved, and what steps we're taking to address the situation.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide educational services, comply with legal requirements, and protect our legitimate business interests. Understanding our retention practices helps you plan your privacy decisions.
Retention Periods by Information Type
Different types of information have different retention requirements based on their purpose, legal obligations, and your ongoing relationship with our educational platform.
Active Student Records
While you maintain an active account and participate in courses, we retain all educational records, progress data, and communication history to support your ongoing learning experience.
Completed Course Data
After course completion, we maintain records of your achievements, certificates earned, and course completion data for 7 years to support credential verification and transcript requests.
Inactive Account Information
If your account remains inactive for 3 years with no course activity or communication, we will send notice before deleting personal information, retaining only essential records as required by law.
Financial Transaction Records
Payment information and financial transaction records are retained for 10 years to comply with Turkish tax law and accounting requirements, after which they are securely destroyed.
Marketing Communication Records
If you opt out of marketing communications, we retain only your email address and opt-out preferences to ensure we don't accidentally contact you again in the future.
Deletion Procedures
When retention periods expire or you request deletion, we follow established procedures to ensure your information is completely and securely removed from our systems.
- Personal information is deleted from active databases and backup systems
- Physical records and printed materials containing your information are shredded
- Third-party service providers are notified to delete shared information
- Automated systems are updated to prevent recreation of deleted records
- Deletion completion is verified through audit procedures
Legal Retention Requirements
Some information may be retained longer than standard periods to comply with Turkish legal requirements, resolve disputes, enforce agreements, or protect against fraud. When legal retention periods apply, we'll clearly communicate the specific requirements and timeframes involved.
International Data Transfers
While NovalInkOnward operates from Turkey, some of our technology partners and service providers are located in other countries. When your personal information crosses international borders, we ensure it receives appropriate protection.
Cross-Border Data Processing
Certain technical services we rely on involve processing your information outside Turkey. This includes cloud storage providers, email service platforms, and analytics tools that help us deliver and improve our educational services.
European Union
Some of our service providers operate within the EU, which has data protection standards comparable to Turkish law. Data transfers to EU countries benefit from existing adequacy decisions and regulatory frameworks.
United States
Certain technology platforms we use are based in the US. These transfers are protected by contractual safeguards, certification programs, and binding corporate rules that ensure appropriate data protection.
Transfer Safeguards
Every international data transfer is protected by appropriate safeguards designed to ensure your personal information receives the same level of protection it would have in Turkey.
- Standard Contractual Clauses approved by Turkish data protection authorities
- Adequacy decisions recognizing equivalent protection in destination countries
- Certification schemes and codes of conduct that demonstrate privacy compliance
- Binding corporate rules for multinational service providers
- Additional contractual safeguards specific to each transfer relationship
- Regular audits and compliance assessments of international partners
Your Control Over International Transfers
If you have concerns about international data transfers, you can contact us to discuss your options. In some cases, we may be able to limit processing to domestic providers, though this might affect certain platform features or service capabilities.
Changes to Transfer Arrangements
If we need to establish new international data transfer arrangements or change existing ones, we'll evaluate the privacy implications and notify you of any changes that might affect your personal information. You'll always have the option to adjust your account settings or exercise your privacy rights.
Policy Updates and Changes
As our educational platform evolves and privacy laws develop, we may need to update this privacy policy. We're committed to keeping you informed about any changes that might affect how your personal information is handled.
Types of Changes
Policy updates might occur for various reasons, from minor clarifications to significant changes in our data processing practices. Understanding why changes happen helps you assess their importance to your privacy.
- Clarifications or corrections to existing policy language
- New features or services that involve additional data processing
- Changes in legal requirements under Turkish or international law
- Updates to reflect new technology partners or service providers
- Enhanced privacy protections or expanded user rights
Notification Process
When we update this privacy policy, we'll notify you through multiple channels to ensure you're aware of the changes and can review them before they take effect.
Email Notification
Significant policy changes will be communicated via email to your registered address at least 30 days before the changes take effect, giving you time to review and respond.
Website Notice
All policy updates are posted prominently on our website with clear indication of what has changed and when the new policy becomes effective.
Account Dashboard
Major policy changes will be highlighted in your account dashboard when you log in, ensuring you see important updates during your regular platform usage.
Your Options After Policy Changes
If you disagree with policy changes, you have options including adjusting your account privacy settings, requesting data deletion, or discontinuing use of our services. We'll always explain how changes affect you and what options are available.
Privacy Questions and Contact Information
We're committed to transparency about our privacy practices and want to address any questions or concerns you might have about how your personal information is handled.
Privacy Officer
Direct privacy-related questions to our designated privacy officer who can provide detailed answers about our data protection practices.
Email: info@novalinkonward.com
Mailing Address
Send written privacy requests or concerns to our business address in Antalya, Turkey.
Address: Elmalı, 7. Sk., 07040 Muratpaşa/Antalya, Turkey
Phone Support
Speak directly with our privacy team about urgent concerns or complex privacy questions.
Phone: +902122410067
Response Timeframes
We aim to respond to privacy inquiries within 5 business days for general questions and within 30 days for formal privacy rights requests. Complex requests may require additional time, and we'll keep you updated on our progress throughout the process.